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Right to Repair (R2R)

The aim is to make it easier and more affordable for citizens to have technically repairable products such as hoovers, tablets and smartphones repaired rather than replaced. In addition, increased demand should help to strengthen the repair sector and at the same time incentivise producers and retailers to develop more sustainable business models.  The directive came into force on 1 July 2024. Manufacturers will be obliged to publicly disclose information about their repair services, including the approximate cost of the most common repairs.

The new regulations will make repairs more attractive and accessible to consumers:

Obligation of the seller to give priority to repair within the statutory warranty period if this is more favourable or equivalent in cost compared to the replacement of a product.

Extension of the statutory warranty by one year if a product has been repaired.

The right of consumers to request a repair for products such as washing machines, hoovers and smartphones after the warranty has expired.

Replacement devices on loan for the duration of the repair.

If an appliance proves to be irreparable, consumers can opt for a refurbished appliance as an alternative.

Incentivising consumers to repair products instead of replacing them with new ones.

European repair platform is to be set up to make it easier for consumers to find suitable repair shops.

Right to Repair (R2R)

Right to Repair (R2R)

Objectives:

The new regulations will make repairs more attractive and accessible to consumers:

Further information: